Terms & Conditions

Introduction to Terms and Conditions:

This site is owned and operated by Hot Water Solutions (referred to as "we," "us," or "our"). These Terms and Conditions contained on this webpage shall govern your use of this website, including all of the pages on the website as well. By using this website, you agree to accept all terms and conditions listed on this page. If there is something within these Terms and Conditions that you have an objection to, you are not to use this website. We reserve the right to make any changes to this webpage containing the Terms and Conditions at any time, and they will be updated on this page. Check back to review the Terms on a regular basis to ensure you understand all Terms and Conditions governing the use of this Website. If something is updated that you have any objection to, do not continue to use this website.

Information and material from this website may only be used for personal use, not commercial use.

Intellectual Property Rights:

Hot Water Solutions and/or our licensors own all rights to the intellectual property and any material contained within this website. All rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms and Conditions, for viewing the material on this website only.

Restrictions:

You are restricted entirely from all of the following:

• Publishing any material taken from this website in any other form of media.
• Selling, sublicensing, and/or otherwise commercializing any of the material found within this website.
• Using this website in any way that could be damaging to this website.
• Using this website in any way that could impact user access to this website.
• Using the website contrary to applicable laws and regulations, or in any way that could cause harm to the website, to any person, or to the business.
• Engaging in any data mining or extracting in relation to or while using this website.
• Using this website for advertising or marketing purposes.

Your Content/Submission of Content:

Some areas on this website might allow for submission of certain content from you. With respect to Your Content you submit, you grant Hot Water Solutions a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media forms. All content submitted must be your content and must not infringe on any third party’s rights. Hot Water Solutions has the right to remove any content on the website for any reason and at any time.

No Warranties:

This website is provided “as is,” with all faults, and Hot Water Solutions makes no express or implied representations or warranties, of any kind related to this website or any materials contained from this website. Nothing on this website shall be constructed as providing advice to you.

Limitation of Liability:

In no event shall Hot Water Solutions or any of our employees be liable to you for anything arising out of or in any way connected with your use of the website. Hot Water Solutions, including its employees and directors, shall not be liable for any indirect, consequential, or special liability that may arise out of or in any way be related to your use on this website.

Indemnification:

You agree to indemnify to the fullest extent Hot Water Solutions from and against any and all liabilities, costs or expenses, demands, causes of action, and damages that could arise out of or in any way related to your breach of these Terms and Conditions.

Assignment:

Hot Water Solutions shall be permitted to assign, transfer, and subcontract its rights or obligations under these Terms and Conditions without any notification or consent required, however, you are not permitted to assign, transfer, or subcontract any of your rights or obligations under these Terms and Conditions.

Entire Agreement:

These Terms and Conditions constitute the entire agreement between Hot Water Solutions and you in relation to your use of this website, and supersede all other prior agreements and understandings.

Messaging Terms & Conditions

Effective Date: March 3, 2026

Hot Water Solutions (referred to as "we," "us," or "our") provides HVAC services and uses automated text messaging and/or voice calls to communicate important service-related information. By providing your mobile phone number and opting in (e.g., via our website forms, booking process, or other means), you agree to these Messaging Terms & Conditions.

• Consent

By providing your mobile phone number and checking the opt-in box (or otherwise expressly consenting), you provide your prior express written consent to receive recurring automated text messages and/or automated or prerecorded voice calls from Hot Water Solutions (and our service providers, including CRM and messaging platforms like ServiceTitan and Avoca.ai) at the number you provided. These communications may use an automatic telephone dialing system (ATDS) or artificial/prerecorded voice. We may use authorized service providers to facilitate these communications on our behalf.

• Message Types

You may receive messages including, but not limited to:

• Appointment confirmations and reminders
• Service scheduling updates and rescheduling notifications
• Service completion updates
• Follow-up communications related to your HVAC request or service
• Account/service notifications directly related to your interactions with us
• Promotional offers, seasonal service reminders, and maintenance-related marketing communications (if you opt in to receive them)

These messages are service-related and transactional, including appointment reminders, scheduling updates, service confirmations, and follow-up communications related to your request or service.

• Message Frequency

Message frequency varies based on your service needs, appointments, and interactions. You may receive 0–10 messages per month, but this can be higher depending on activity (e.g., multiple appointments or follow-ups).

• Message and Data Rates

Message and data rates may apply according to your mobile carrier plan. Contact your carrier for details. We do not charge for these messages, but standard carrier fees may apply. Carriers are not liable for delayed or undelivered messages.

• Opt-Out Instructions

You can opt out of receiving future text messages at any time by replying STOP, CANCEL, UNSUBSCRIBE, END, QUIT, or a similar keyword to any message we send.

• You will receive one final confirmation message confirming your opt-out.
• After opting out, no further messages will be sent (except as required to confirm the opt-out). We will process your opt-out request within a reasonable time, not to exceed 10 business days. Note: Opting out of text messages does not revoke consent for voice calls unless you specifically indicate otherwise, and vice versa (per current TCPA rules).

For help or questions, reply HELP to any message or contact us at:

• Phone: (845) 331-8948
• Email: info@kingstonhws.com

• Opt-In & Consent Not Required for Purchase

Your consent to receive automated messages is not a condition of purchasing goods or services from us. You may book appointments, request quotes, or use our services without opting in to SMS or calls.

• How We Use Your Phone Number

We use your phone number to send you the messaging described in these Terms, including appointment reminders, service updates, follow-up communications, customer support responses, consent management, and compliance-related recordkeeping. We do not sell your phone number. We do not share your phone number with third parties for their own independent marketing purposes. We may share your phone number with vendors and service providers that help us deliver, support, document, or administer these communications on our behalf.

• Compliance

We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and other applicable federal and state laws. Consent may be revoked by any reasonable means, and we honor all valid opt-out requests.

• Retention Policy

We may retain your phone number, consent records, and opt-out history for a reasonable period as needed to administer our messaging program, maintain suppression lists, and comply with legal obligations. For more information, please review our Privacy Policy.

• Changes to These Terms

We may update these Messaging Terms from time to time. Continued receipt of messages after changes constitutes acceptance. Check our website for the latest version.

If you have questions about these terms, contact us at info@kingstonhws.com or visit our website at www.kingstonhws.com.